Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Each ticket you send to the tech assistance staff will be replied to in about one hour. The regular inquiries shall be responded to as quickly as possible. Nevertheless, if the service inquiry you have submitted needs the assistance of a proficient admin technician, we will forward the ticket to him and will let you know about the delay.

  • Top quality support service

  • Top–class Client Support Service

  • We offer 24 hours a day tech help and support through a super–fast ticket solution incorporated into your Control Panel. You could e–mail us at any time about any of the packages that come installed in advance on the virtual server, which include the chosen Operating System, the server management panel and our custom made Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Hosting Control Panel that is included for free with your VPS provides you with an internal articles base. You’ll see a number of in–depth how–to tutorials and a number of step–by–step video training materials that illustrate all the common website administration jobs. You can find them by clicking the Help or Video control keys in the right side of each Control Panel section.