Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • All your support requests will be attended to in no more than 60 min after the ticket or email was received. If your issue needs further assistance from a server administrator, we’ll forward the support ticket or the email to the person on duty, in a timely manner then leave a note to notify you that more time will be required for discovering a solution. Furthermore if you take advantage of our Optional Admin Services package, all of the server management services included there will be performed whenever you choose.

  • Top quality support service

  • An Exceptional Support Service

  • If you need help while working with our Hosting Control Panel or with any of the applications that we’ve pre–installed on the dedicated server on your behalf, don’t hesitate to touch base with our help desk support staff at any time through the ticketing system. What’s more, in case you need help managing your server, you can order our Optional Admin Services package, which includes weekly Operating System updates, installation and troubleshooting procedures, server monitoring and restarting services, backup disk space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Hosting Control Panel has been preinstalled for every dedicated web hosting plan. Among its characteristics is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of educational articles have video versions that show all the actions that you can perform in a highly illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each Hosting Control Panel section.